Account Privacy
Your login credentials and account balance are protected by the same encryption standard across desktop, mobile app and live-table sessions.
LEGAL REFERENCE
Your Privacy Matters to Us
We built raden38 around your account security and data protection. This privacy policy explains how we collect, use and safeguard your information when you open an account, deposit...
Data ProtectionSecure PaymentsTransparent PracticesYour Control
How We Handle Your Information
raden38 collects personal data — your name, email, phone number and payment details — only to set up your account, process deposits through DANA, OVO, GoPay and QRIS, and comply with local regulations in supported Indonesian regions. We use encryption to protect your information in transit and at rest. We do not sell your data to third parties. Your account details remain
private unless required by law or to prevent fraud. We retain your information for as long as your account is active, plus a retention period for legal compliance.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLATFORM TRUST SIGNALS
Privacy Standards We Follow
Encryption Standard
All payment transactions and account logins use TLS 1.2 encryption. Your DANA, OVO, GoPay and QRIS details are tokenized and...
Compliance Framework
We comply with data protection regulations in supported Indonesian regions and maintain audit trails for all account access and payment...
Third-Party Audits
Our payment processors and hosting infrastructure undergo annual security audits. Audit summaries are available to account holders upon request.
Fraud Prevention
We monitor account activity for suspicious patterns and use machine learning to detect unauthorized access attempts before they reach your...
Cookie Transparency
We use session cookies to keep you logged in and analytics cookies to improve your lobby experience. You can disable...
Policy Updates
We notify you of material changes to this privacy policy via email at least 30 days before they take effect...
SIDE BY SIDE
Consistency Across Our Platform
Payment Data
DANA, OVO, GoPay and QRIS transactions follow identical security protocols whether you deposit from your phone or desktop browser.
Lobby Tracking
We track which games you open and how long you play to personalize your lobby view. You can opt out of personalization in account settings.
Support Conversations
Chat logs with our support team are encrypted and stored for 90 days. You can request deletion of specific conversations at any time.
Withdrawal Verification
When you request a payout, we verify your identity using the same phone number and email on file. This protects your account from unauthorized withdrawals.
Affiliate Links
If you share your referral code, we track clicks and signups tied to your account. Referral data is kept separate from your personal profile.
Device Recognition
We remember your device to reduce login friction. You can log out of all devices from your account settings or clear device history anytime.
SERVICE CONTEXT
What Defines Our Privacy Approach
Minimal Collection
We ask only for information needed to verify your identity...
No Selling
Your account data is never sold to advertisers, brokers or...
Transparent Logging
Every login, deposit and withdrawal is logged with a timestamp...
Instant Deletion
Close your account and request data deletion. We remove your...
Breach Notification
If we detect unauthorized access to your account or payment...
Privacy by Default
Your account is private by default. Referral links and public...
Privacy Questions Answered
Your payment information is tokenized immediately after your first deposit. We never store your full card or wallet credentials on our servers. All transactions use TLS 1.2 encryption and are processed through PCI-compliant payment gateways.
Yes. Log into your account and visit Settings > Privacy > Data Request. We'll compile your personal data and send it to your registered email within 14 days. You can also request this via [email protected].
We share only what's necessary with payment processors, hosting providers and fraud-prevention services. All partners sign strict data-protection agreements. We never sell your data to advertisers or marketing firms.
We delete your personal information within 30 days of account closure. We retain transaction records for 7 years to comply with local financial regulations in supported Indonesian regions.
We keep login records for 12 months and game activity logs for 24 months. You can download or delete your activity history anytime from your account dashboard.
Yes. We email you at least 30 days before any material changes take effect. If you disagree with updates, you can close your account before the new policy applies.
Contact our privacy team immediately at [email protected] or use the Report Issue button in your account settings. We investigate all reports within 48 hours and notify you of findings.